Training Policies

Cancellation Policies

To cancel or reschedule an instructor-led, open enrollment class seat, you must provide notice at least 14 days in advance of the class start date. Substitutions are allowed up to seven days before the class start date.

To cancel or reschedule, please contact Fortinet Training by email.

No refunds or rescheduled classes are permitted if you fail to contact Fortinet Training within the cancellation policy timeline.
To cancel or reschedule a virtual (online) instructor-led training, you must provide notice at least 72 hours prior to the class start date. Substitutions are allowed up to 72 hours before the class start date.

To cancel or reschedule, please contact Fortinet Training by email.

No refunds or rescheduled classes are permitted if you fail to contact Fortinet Training within the cancellation policy timeline.
To cancel or substitute an online, self-paced course, you must provide notice before you start the course. We are not able to transfer or refund a course that has started, regardless of the state of completion.

To cancel or substitute, please contact Fortinet Training by email.
To cancel or reschedule private or custom, onsite Fortinet training, you must provide notice at least 14 days in advance of the class start date.

To cancel or reschedule, please contact Fortinet Training and your Fortinet account manager by email.

No refunds or rescheduled classes are permitted if you fail to contact Fortinet Training within the cancellation policy timeline.
To cancel or reschedule an FCT Assessment session, you must provide notice at least 14 days in advance of the session start date.

To cancel or reschedule, please contact Fortinet by email at atc@fortinet.com.
To cancel or reschedule a NSE 8 practical exam, you must provide notice at least 14 days in advance of the exam start date.

To cancel or reschedule, please contact Fortinet Training by email.

No refunds or rescheduled classes are permitted if you fail to contact Fortinet Training within the cancellation policy timeline.
Remote labs orders must be submitted at least 15 business days in advance of the class start date.
Cancellation and changes must be submitted at least 7 business days in advance of the class start date. After that only additions will be accepted. Unused pods are not transferable.

To make changes in your order, please submit a revised PO to your regional order management team. See PO Submission Policy for further information.

To cancel your order, please send the cancellation request to cra@fortinet.com and CC atc@foritnet.com and your regional training team.
No refunds or rescheduled classes are permitted if you fail to contact Fortinet Training within the cancellation policy timeline.

Fortinet reserves the right to cancel or postpone scheduled training, based on minimum attendance requirements, instructor availability, or for any other reason. Cancellation decisions are at the sole discretion of Fortinet.

If your class is cancelled, Fortinet Training will notify you by email at least 48 hours in advance of the class start date. We will make every effort to reschedule the class within a reasonable timeframe.

In the unlikely event your class does not take place, Fortinet is not responsible for travel costs that students may incur.

Please check the schedule for available training opportunities.
Once NSE exam vouchers are delivered, no refunds/PO cancellations are permitted.
You may cancel the use of the Service at any time and for any reason, but in no event will Fortinet refund any prepaid subscription fee.
To cancel your subscription, please contact Fortinet Training by email.

Payment Policies

Purchase Orders must be submitted to the local order management team for review and processing at least 15 business days before any of the following training engagement:

  • Public Instructor-led classroom training
  • Public or Private, virtual instructor-led (online) training, including Facilitated lab sessions
  • Online Self-paced training
  • Private or Custom onsite training
  • NSE 8 Practical Exams
  • ATC Remote Lab Orders
  • NSE Exam Vouchers

Please send your POs to:
Fortinet training services, which include courses and certification exams, should be paid by purchase order (PO) from an authorized Fortinet partner (distributors and resellers).

To find a local Fortinet partner in your region, refer to: https://www.fortinet.com/partners/partner-program/find-a-partner.html.
Fortinet training services is a prepaid service. All payments for training courses must be made prior to the training start date. Note that training credits expire within 365 days of receiving the Purchase Order (PO).

Fortinet Service Terms and Conditions, and Terms and Conditions of Sale apply to all training services. For more details, refer to: https://www.fortinet.com/corporate/about-us/legal.html

Expiration Policies

You must complete the online self-paced training and the associated facilitated lab session within 365 days of your enrollment. After this timeframe your access to the Self-Paced Training may be revoked.
You must book to attend any of the scheduled instructor-led training or NSE 8 Practical exam sessions within 365 days of submitting the Purchase Order (PO). After this timeframe, your purchase order will be expired, hence the training credits purchased.
You must request to schedule the private Fortinet training (virtual or onsite), within 365 days of submitting the Purchase Order (PO). After this timeframe, your purchase order will be expired, hence the training credits purchased.
The NSE exam vouchers are valid for 365 days.
All Fortinet NSE Certifications are valid for 2 years
The duration of the Service is three hundred and sixty-five (365) days from the date of subscription activation.
You must request Service renewal before the current subscription expires. Otherwise, access may be purged after seven days, with no grace period.

Contact Us

If you have questions about the NSE Program, please contact your regional training team:
Asia, Pacific, India
apactraining@fortinet.com
Europe, Middle East, Africa
emeatraining@fortinet.com