Training Policies


Cancellation Policies

To cancel or reschedule an instructor-led, open enrollment class seat, you must provide notice at least fourteen (14) days in advance of the class start date. Substitutions are allowed up to seven (7) days before the class start date.

To cancel or reschedule, please contact Fortinet Training team.

No refunds or rescheduled classes are permitted if you fail to contact Fortinet Training within the cancellation policy timeline.
To cancel or reschedule a virtual (online) instructor-led training, you must provide notice at least seventy-two (72) hours prior to the class start date. Substitutions are allowed up to seventy-two (72) hours before the class start date.

To cancel or reschedule, please contact Fortinet Training team.

No refunds or rescheduled classes are permitted if you fail to contact Fortinet Training within the cancellation policy timeline.
To cancel or substitute an online, self-paced course, you must provide notice before you start the course. We are not able to transfer or refund a course that has started, regardless of the state of completion.

To cancel or substitute, please contact Fortinet Training team.
To cancel or reschedule private onsite training session, either with NSE standard or custom content, you must provide notice at least fourteen (14) days in advance of the class start date.

To cancel or reschedule, please contact Fortinet Training team, and your Fortinet account manager by email.

No refunds or rescheduled classes are permitted if you fail to contact Fortinet Training within the cancellation policy timeline.
To cancel or substitute on-demand labs within online self-paced courses, you must provide notice before you start the lab activities. We are not able to transfer or refund a lab that has started, regardless of the state of completion.

To cancel or substitute, please contact Fortinet Training team.
To cancel or reschedule an FCT Assessment session, you must provide notice at least fourteen (14) days in advance of the session start date.

To cancel or reschedule, please contact the FCT Certification team at fct@fortinet.com.
To cancel or reschedule a NSE 8 practical exam, you must provide notice at least fourteen (14) days in advance of the exam start date.

To cancel or reschedule, please contact the FCT Certification team at fct@fortinet.com.

No refunds or rescheduled practical exam sessions are permitted if you fail to contact Fortinet Training within the cancellation policy timeline.
Remote labs orders must be submitted at least fifteen (15) business days in advance of the class start date.

Cancellation and changes must be submitted at least seven (7) business days in advance of the class start date. After that only additions will be accepted. Unused pods are not transferable.

To make changes in your order, please submit a revised purchase order (PO) to your regional Fortinet order management team. See PO Submission Policy for further information.

To cancel your order, please send the cancellation request to cra@fortinet.com, CC atc@foritnet.com, and Fortinet Training team.

No refunds or rescheduled lab orders are permitted if you fail to contact Fortinet Training within the cancellation policy timeline.
No refunds or rescheduled classes are permitted if you fail to contact Fortinet Training within the cancellation policy timeline.

Fortinet reserves the right to cancel or postpone scheduled training, based on minimum attendance requirements, instructor availability, or for any other reason. Cancellation decisions are at the sole discretion of Fortinet.

If your class is cancelled, Fortinet Training will notify you by email at least forty-eight (48) hours in advance of the class start date. We will make every effort to reschedule the class within a reasonable timeframe.

In the unlikely event your class does not take place, Fortinet is not responsible for travel costs that students may incur.

Please check the Fortinet NSE training schedule page for available training sessions.
Once NSE exam vouchers are delivered, no refunds, nor PO cancellations, are permitted.
You may cancel the use of the Service at any time and for any reason, but in no event will Fortinet refund any prepaid subscription fee.

To cancel your subscription, please contact Fortinet Training team.

Payment Policies

Purchase orders (PO) must be submitted to the local order management team for review and processing at least fifteen (15) business days before any of the following training engagement:
  • Public or private instructor-led training, either classroom or virtual (online), with NSE standard or custom content
  • Online self-paced training
  • NSE 8 practical exams sessions
  • ATC remote lab orders
  • NSE exam vouchers

Please submit your POs to your local order management team:
Fortinet training services, which include courses, on-demand labs, and certification exams, should be paid by purchase order (PO) from authorized Fortinet Resellers or Authorized Training Centers.

On-demand labs can also be purchased via credit cards within the self-paced courses. This process is conducted by our online reseller Paddle.com (Merchant of Record). Paddle provides customer service inquiries for credit card payments.
Fortinet training is a prepaid service. All payments for training courses must be made prior to the training start date. Note that training credits expire within three hundred and sixty-five (365) days of receiving the purchase order (PO).

Fortinet Service Terms and Conditions, and Terms and Conditions of Sale apply to all training services. For more details, refer to Fortinet Legal site.

Expiration Policies

You must complete the online self-paced training, and the associated on-demand hands-on labs if purchased, within three hundred and sixty-five (365) days of your enrollment. After this timeframe your access to the self-paced training may be revoked.
You must book to access any of the purchased on-demand labs within three hundred and sixty-five (365) days of submitting the purchase order (PO). After this timeframe, your purchase order will be expired, hence the training credits purchased.

You must take note of the estimated lab duration for each on-demand lab activity, and ensure you have enough time to complete the lab, as you can only launch each lab activity once.
You must book to attend any of the scheduled instructor-led training or NSE 8 practical exam sessions within 365 days of submitting the purchase order (PO). After this timeframe, your purchase order will be expired, hence the training credits purchased.
You must request to coordinate and schedule the private Fortinet training (virtual or onsite), within three hundred and sixty-five (365) days of submitting the purchase order (PO). After this timeframe, your purchase order will be expired, hence the training credits purchased.
The NSE exam vouchers are valid for three hundred and sixty-five (365) days.
All Fortinet NSE Certifications are valid for two (2) years
The duration of the Service is three hundred and sixty-five (365) days from the date of subscription activation.

You must request Service renewal before the current subscription expires. Otherwise, access may be purged after seven days, with no grace period.

Contact Us

If you have questions about the NSE Program, please contact your regional training team:
Asia, Pacific, India
apactraining@fortinet.com
Europe, Middle East, Africa
emeatraining@fortinet.com